About Us Appuru is the trading name of Appletree Cosmetics Ltd, and we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Appuru
43 Moreton Street
London
SW1V 2NY
United Kingdom
Tel: 020 7828 0101 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit cards via a secure hosted credit card processing site, as well as PayPal. We do not charge for any item until it is ready to ship.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please ensure that you include a valid e-mail address with your order. This ensures that you will recieve a digital receipt for your order and payment, and we can contact you if there are any problems with your order. |
Shipping And Handling Orders in the United Kingdom
Most orders are sent via Royal Mail, although larger orders may be sent by selected courier. You will be sent an e-mail to confirm when your purchase has been sent.
Free postage and packaging applies to UK orders which will be sent using Royal Mail's Second Class service.
For a payment of £2.99, your package will be sent via Royal Mail's First Class service.
For a payment of £5.99, your package will be sent via Royal Mail's First Class Next Day Delivery service. Orders placed before 11.30am Mon-Fri will be recieved the following day.
Orders EU Member Countires Only
Most orders are sent Airmail using the Royal Mail International Signed For service. You will be sent an e-mail to confirm when your purchase has been despatched.
Postage and Packaging is £7.49.
Orders to Non EU European Countries
Most orders are sent Airmail using the Royal Mail International Signed For service. You will be sent an e-mail to confirm when your purchase has been despatched.
Postage and Packaging is £7.49.
Orders to the USA & Canada
Most orders are sent Airmail using the Royal Mail International Signed For service. You will be sent an e-mail to confirm when your purchase has been despatched.
Postage and Packaging is £9.99.
We can not follow up on non-delivery of orders until 15 days have lapsed since the goods were despatched.
We will not be responsible for orders that go missing when the customer has incorrectly advised us of their address. Customers should check the order confirmation e-mail carefully to ensure that they have supplied the correct delivery address. |
Delivery Schedule We process your order right away. We will normally despatch your order to you the next business day, after your payment has cleared.
All orders are sent via Royal Mail. You will be sent an e-mail to confirm when your purchase has been despatced.
We cannot follow up on non-delivery of orders until 15 working days have lapsed since the goods were despatched. |
Back Orders If your item is not in stock, we will back order for you. We will endeavour to ship your complete order within 5 working days. If expected dispatch is longer than 5 working days, we will either part ship your order from our warehouse and ship the remainder from our London store, or contact you to advise of expected delivery times.
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| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
Credit Card Security American Express, credit and debit card payments are accepted through our secure hosted credit card site. No credit or debit card details are entered into our website, nor are they stored in our website. These details are entered into secure web pages that are being hosted by SecureHosting Ltd., who use 128bit SSL and Comodo digital certificates to ensure secure transmission of your information.
We also accept payments via PayPal who are a third party payment provider. Please see their website for details of their security measures. |
| Guarantee We guarantee your satisfaction. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can:
- call on 020 7828 0101 (International +44 02078280101), or
- fax us on 020 7 828 0101, or
write to us at :
Appuru
43 Moreton Stree
Pimlico
London SW1V 2NY
United Kingdom |
Privacy Policy Appletree Cosmetics Ltd trading as Appuru do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
This Directive provides a cooling off period and the unconditional right to cancel any order during the cooling off period. The cooling off period begins as soon as the order has been made and ends seven working days after the day of receipt of the goods.
The regulations state that the customer must contact us in writing (e-mail is acceptable) of their intent to cancel the order before the cooling off period has ended. If the goods have already been despatched by us, the customer must return the goods to us, or make arrangements for us to collect the goods. The customer also has to take reasonable care of the goods while they are in their possession, and ensure that they are returned to us in a saleable condition, otherwise we can seek recompense.
To ensure that goods are in a saleable condition, the goods must be unused, unopened, undamaged and in their original packaging with all seals intact. In the interests of hygiene, refunds will not be given against mascara products or products that have been tested or removed from their original packaging.
The customer is responsible for all charges to return goods to us, or if we collect the goods from you, we will deduct the collection costs from the amount refunded. We can not be held responsible for goods that are damaged or have become lost in the post. Customers are advised to obtain a Proof of Postage for any goods returned to us via the post, or use a trackable service, such as recorded delivery.
Once the goods have been received by us in a satisfactory condition, a refund of the cost of goods will be made according to the original payment method. This will normally be done within seven working days after receipt of the goods, but in any event, not longer than 30 days.
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Remittance Terms We accept payment via:
- Most Major Credit & Debit Cards
- American Express
- PayPal
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